About us
Privacy Policy
Last updated: December 2025Nomads of Altitude is committed to protecting your personal data and your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we store it, and your rights under the GDPR (EU) and the Australian Privacy Act / OAIC.
Section 01
What Personal Data Do We Collect?
We only collect the personal data necessary to operate our travel and expedition services.
- Name
- Email address
- Phone number (optional)
- Message / enquiry
- Name (optional)
- Email address
- Full name
- Email address
- Phone number
- Billing address
- Payment info (processed by Stripe — not stored by us)
- Booking details (expedition, dates, preferences)
- IP address
- Device info (browser, OS, screen)
- Pages visited & time spent
- Geographic location (city-level, approximate)
- Referral sources
- Approximate location (if you allow location services)
- Used only for map-based features or route planning
- No precise GPS tracking
Section 02
Why Do We Process Your Personal Data?
Communication
Respond to enquiries, provide expedition information, send booking confirmations and answer support requests.
Bookings & Payments
Process reservations, issue invoices, manage customer accounts and send logistics information (equipment list, meeting point, guides, etc.).
Newsletter & Updates
With your consent: expedition news, promotions and important announcements. You can unsubscribe at any time.
Website Improvement
Understand how users navigate the site, improve design, content and performance.
Section 03
Legal Basis (GDPR)
| Legal Basis | When It Applies |
|---|---|
| Contractual obligation | When you book an expedition |
| Consent | Newsletter subscriptions, cookies |
| Legitimate interest | Analytics and website optimisation |
| Legal obligation | Invoicing and tax records |
Section 04
Who Do We Share Your Data With?
Section 05
International Transfers
Because some services (Stripe, Mailchimp, Google) are located outside the EU, your data may be transferred internationally. All transfers follow legal safeguards — Standard Contractual Clauses.
Section 06
How Long Do We Store Your Data?
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 24 months |
| Newsletter subscriptions | Until you unsubscribe |
| Booking & payment data | 6–10 years (legal obligation) |
| Analytics data | 14 months |
| Cookies | 6–12 months |
Section 07
Your Rights (GDPR / OAIC)
You can request at any time:
What data we hold about you.
Correct or update your information.
Right to be forgotten — we delete your data unless we must retain it for legal reasons.
Restriction of processing.
Objection to processing.
Receive your data in a portable format.
To exercise your rights, contact us at:
We may need to verify your identity before processing your request.
Section 08
Cookies
Nomads of Altitude uses cookies to enable essential website functions, provide analytics, store language preferences and improve user experience. Some cookies are placed by third parties (Google, Stripe, Mailchimp).
Section 09
Information Security
We protect your data with:
- 🔒SSL Encryption
- 🖥Secure Hosting (OVH)
- 🛡Firewalls
- 👤Access Limitation
- 🔍Regular Security Monitoring
- 💳Stripe Payment Processing
Section 10
Contact
For any privacy-related question:
Nomads of Altitude — Aces Go Places Pty Ltd
Section 11
Supervisory Authorities
Contact
Asia, Australie
Europe
Company
- Who we are
- Expedition Team
- Women Expeditions
- Films & Medias
- Collaborate with us
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