Privacy Policy
Last updated: December 2025
Nomads of Altitude is committed to protecting your personal data and your privacy.
This Privacy Policy explains what personal information we collect, how we use it, how we store it, and your rights under the GDPR (EU) and the Australian Privacy Act / OAIC.
By using www.nomadsofaltitude.com, you agree to this Privacy Policy.
1. What personal data do we collect?
We only collect the personal data necessary to operate our travel and expedition services.
1.1. When you submit a contact form (WPForms)
Name
Email address
Phone number (optional)
Message / enquiry
1.2. When you join the newsletter (Mailchimp)
Name (optional)
Email address
1.3. When you make a booking or a payment (Stripe)
Full name
Email address
Phone number
Billing address
Payment information (processed securely by Stripe, not stored by us)
Booking details (expedition chosen, dates, preferences)
1.4. Automatically collected information (Google Analytics / cookies)
IP address
Device information (browser, operating system, screen resolution)
Pages visited
Time spent on website
Geographic location (city-level, approximate)
Referral sources
1.5. Location data
If you allow location services (for map-based features or route planning), your approximate location may be used to improve your user experience.
Nomads of Altitude does not track precise GPS location.
2. Why do we process your personal data?
We process your data for the following purposes:
2.1. To communicate with you
Respond to enquiries
Provide information about expeditions
Send booking confirmations
Answer support requests
2.2. To manage bookings and payments
Process reservations
Issue invoices
Manage customer accounts
Send logistics information (equipment list, meeting point, guides, etc.)
2.3. To send newsletters and updates (with your consent)
Expedition news
Promotions
Important announcements
You can unsubscribe at any time.
2.4. To improve the website
Understand how users navigate the site
Improve design, content, and performance
3. Legal basis (GDPR)
We process your data based on:
Contractual obligation — when you book an expedition
Consent — newsletter, cookies
Legitimate interest — analytics, website optimisation
Legal obligation — invoicing, tax records
4. Who do we share your data with?
We never sell your personal data.
We only share it with trusted service providers necessary to operate the website:
4.1. Payment provider
Stripe (secure payment processing)
4.2. Email & newsletter
Mailchimp
4.3. Website infrastructure
WordPress
Elementor
WPForms
OVH (website hosting)
4.4. Analytics
Google Analytics
All subprocessors comply with GDPR / OAIC.
5. International transfers
Because some services (Stripe, Mailchimp, Google) are located outside the EU, your data may be transferred internationally.
All transfers follow legal safeguards (Standard Contractual Clauses).
6. How long do we store your data?
Contact form: 24 months
Newsletter: until you unsubscribe
Booking / payment data: 6–10 years (legal obligation)
Analytics data: 14 months
Cookies: 6–12 months
7. Your rights (GDPR / OAIC)
You can request at any time:
✔ Access
What data we hold about you.
✔ Rectification
Correct or update your information.
✔ Erasure (“right to be forgotten”)
We delete your data unless we must retain it for legal reasons.
✔ Restriction of processing
✔ Objection to processing
✔ Data portability
To exercise your rights, contact:
📩 info@nomadsofaltitude.com
We may need to verify your identity.
8. Cookies
Nomads of Altitude uses cookies to:
Enable essential website functions
Provide analytics
Store language preferences
Improve user experience
Some cookies are placed by third parties (Google, Stripe, Mailchimp).
You can refuse or manage cookies via your browser settings.
9. Information security
We protect your data with:
SSL encryption
Secure hosting (OVH)
Firewalls
Access limitation
Regular security monitoring
Payment information is processed securely by Stripe — it never touches our servers.
10. Contact
For any privacy-related question:
📩 info@nomadsofaltitude.com
11. Supervisory Authorities
For EU residents
CNIL – Commission Nationale de l’Informatique et des Libertés
https://www.cnil.fr
For Australian residents
OAIC – Office of the Australian Information Commissioner
https://www.oaic.gov.au
